BZ440 : Quality Control
Question 1
According to __________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.
the cycle of process improvement
the Pareto Principle
Deming’s Fourteen Points
the integrated strategic focus
Question 2
The traditional view of quality measured process performance in:
defective parts per hundred produced.
on-time product delivery.
customer satisfaction.
cost per part produced.
Question 3
In order to survive in a globally competitive environment, organizations must adopt a __________ strategy that gives them a sustainable competitive advantage.
narrow
specialized
broad
specific
Question 4
Which of the following is NOT a value that leads to peak performance and excellence?
Creativity
Quality
Dependability
Opportunity
Question 5
The primary inhibitor of empowerment is:
resistance to change.
fear of losing control.
workforce readiness.
management practices.
Question 6
Employee ____________ means not simply empowering employees to participate in the decision-making process but expecting them to do so.
purpose
enlistment
commitment
expectation
Question 7
For employees and managers to function effectively in a total quality setting, they must have good __________skills.
team building
communication
managerial
interpersonal
Question 8
Communication is a process with several components: the message, the sender, the receiver, and the:
vehicle.
generator.
medium.
meaning.
Question 9
Which involves investigating the cause of a problem by grouping data into categories?
Problem solving
Stratification
Segmentation
Diversification
Question 10
Which of the following is NOT one of the four strategies of the scientific approach?
Collect meaningful data
Identify causal relationships
Develop appropriate solutions
Plan and make changes
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