Question 1 4 / 4 points
Which of the following is the most likely reason why employers should employ older workers?
A) They adjust to new technology promptly.
B) Older workers have extensive work experience.
C) Older workers are flexible and learn quickly.
D) They have shorter tenures and hence lower pension benefits than younger workers.
E) The rates of unavoidable absences are lower than those of younger workers.
Question 2 4 / 4 points
Most training is directed at upgrading and improving an employee's ________ skills.
A) financial
B) technical
C) problem-solving
D) interpersonal
E) social
Question 3 4 / 4 points
As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business. The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their jobs as a result of this change. But that is not the case. The company only wants to restructure its business units, and it is not planning to cut down on jobs. In such a situation, which of the following techniques is most likely to be used by your company to deal with the employees' resistance to change?
A) implementing changes fairly
B) education and communication
C) participation
D) manipulation and cooptation
E) coercion
Question 4 4 / 4 points
April's colleague Nathan has consistently pestered her to go out on a date with him. Though she has refused his offer several times, he keeps persisting. She found an envelope on her desk from Nathan with inappropriate pictures and cartoons, which left her infuriated. She now intends to go discuss the matter with the human resource department of her company. Which of the following forms of discrimination is April most likely to cite?
A) sexual harassment
B) cyberstalking
C) mobbing
D) exclusion
E) electronic harassment
Question 5 4 / 4 points
Selective information processing is a major source of resistance to change. It indicates that ________.
Question 6 4 / 4 points
________ are persons who act as catalysts and assume the responsibility for managing refinement activities.
A) Early adopters
B) Free riders
C) Laggards
D) Change agents
E) Whistle-blowers
Question 7 4 / 4 points
The application of direct threats or force upon resisters is called ________.
A) negotiation
B) cooptation
C) manipulation
D) coercion
E) arbitration
Question 8 4 / 4 points
Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.
A) demographic trends
B) social trends
C) cultural trends
D) legal requirements
E) nature of the workforce
Question 9 4 / 4 points
________ training involves employees helping each other out at the workplace in an unplanned and unstructured environment.
A) Formal
B) Ethics
C) Interpersonal
D) Informal
E) Classroom
Question 10 4 / 4 points
Which of the following terms refers to the actions that actively damage the organization, including stealing, behaving aggressively toward co-workers, and being late or absent?
A) citizenship
B) counterproductivity
C) task orientation
D) satisficing
E) groupthink
Question 11 4 / 4 points
Which of the following is an example of an individual source of resistance to change?
A) limited focus of change
B) product orientation
C) fear of the unknown
D) structural inertia
E) employee orientation
Question 12 4 / 4 points
Companies in which of the following countries would emphasize formal performance evaluation systems more than informal systems?
A) Argentina
B) United States
C) Chile
D) India
E) China
Question 13 4 / 4 points
Which of the following reactions from employees is preferable as a response to change?
A) silence
B) apathy
C) resignation
D) open discussion
E) increase in the use of sick time
Question 14 4 / 4 points
The human resources department of Orbit Bank believes in being unbiased toward all employees and treating them fairly. They believe it is crucial that the company treat all their employees equally. However, Susan Daniels, an employee at the bank, recently filed a lawsuit against the company, claiming that she was discriminated against. Which of the following, if true, best justifies Susan's action?
Question 15 4 / 4 points
A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its website. The company used to do its business through its sales representative. This is an example of a(n) ________ change.
A) accidental
B) secondary
C) planned
D) cognitive
E) integrated
Question 16 4 / 4 points
You have just been appointed as director of your company's corporate training division. The CEO of your company has been displeased with your company's prior training programs, so you are tasked with rehauling the entire training division. You convene a meeting of all training division managers to decide on the types of training that the division will implement. One of your managers is a firm supporter of e-training programs for employees in your company's international offices. He touts the benefits of e-programs by stressing that ________.
Question 17 4 / 4 points
Gina Sanchez, an architect in California, is renovating an old school building and turning it into a retail and entertainment space. She must decide how the existing layout can be redesigned and modified to best suit the new uses. Which of the following dimensions of intelligence will most help Gina reimagine the existing building?
Question 18 4 / 4 points
Marcel hates the annual review process he has to do for the employees in his department. Although he is fully aware of some of his employees' faults, he is reluctant to discuss them in person, and is only comfortable writing them in an unsigned report that his supervisor will review. Marcel's behavior demonstrates ________.
Question 19 4 / 4 points
Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?
Question 20 4 / 4 points
________, which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.
Question 21 4 / 4 points
Who is likely to act as an impediment to change in an organization?
Question 22 4 / 4 points
The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.
Question 23 4 / 4 points
Which of the following best represents deep-level similarity?
Question 24 4 / 4 points
Dunder Mifflin Inc. is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?
Question 25 4 / 4 points
Jeremy Samuels works in a police department in California. His job often requires him to observe clues that criminals leave behind. His job is to analyze these clues, which helps the department catch the criminal. Which of the following dimensions of intellectual ability does Samuels most likely have?
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