Question 1 4 / 4 points
Procter & Gamble has separate departments for Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by ________.
A) function
B) process
C) geography
D) product
E) interest
Question 2 4 / 4 points
According to the principle of unity of command, ________.
Question 3 4 / 4 points
Conflicts related to how the work gets done are called ________ conflicts.
A) communication
B) task
C) job
D) relationship
E) process
Question 4 4 / 4 points
Span of control is a key element of an organization's structure. Which of the following key questions is addressed by this element?
Question 5 4 / 4 points
The ________ stage of the conflict process is important because it's where conflict issues tend to be defined.
Question 6 4 / 4 points
Nellie Fritz, the head of client support services at Olson Inc., is very popular among her subordinates. Many believe that Nellie has a knack for getting the work done without making the employees feel pushed into a corner. She is often seen speaking to her subordinates and support staff about their families, helping them with any personal problems they have, and praising employees for their good work. In light of the Ohio State Studies, this indicates that Nellie, as a leader, is ________.
Question 7 4 / 4 points
At the PR firm where Rafael works, everyone considers him to be very good with his work and depends heavily on his knowledge to help the organization to solve its problems. Rafael is often seen teaching interns a simpler way to present an article, helping project managers with scheduling, and even the CEO often asks him for his opinion on important matters because of his experience and skill. Rafael’s specialized knowledge depicts his ________.
Question 8 4 / 4 points
A narrow span of control ________.
Question 9 4 / 4 points
A plant manager organizes a plant by separating engineering, accounting, manufacturing, personnel, and purchasing into departments. The plant is departmentalized on the basis of ________.
Question 10 4 / 4 points
Oscar and Keith are on the same team; they work well with other people in the same team but don't get along with each other. This type of conflict can best be described as ________.
Question 11 4 / 4 points
The selection process helps sustain the organization's culture by ________.
Question 12 4 / 4 points
Which of the following is something that often differentiates power from leadership?
Question 13 4 / 4 points
Tim Wrench was leading the client services division of AmWeb for seven years when he was asked to move to another region where the company was setting up its office. Before moving, Tim was asked to help in finding a successor for him from his team. Tim's most obvious choice was Judy Judge, and the management accepted his choice as Judy was a popular person across the company. Judy was known for her vivacious nature, was often seen speaking to employees from various divisions, and was always excited to take up a new opportunity. Once she became a leader, she continued to give employees freedom and flexibility even if it resulted in deficiencies on the work front like missed deadlines or low quality. Judy's initial weeks as a leader were full of confusion among her team members, but many felt that the situation would come under control. When things did not improve in the next two months and many complaints poured in from clients, the management realized that Judy was not the best candidate to lead the team. Which of the following, if true, would best explain this outcome?
Question 14 4 / 4 points
Which of the following types of power is most likely to be negatively related to employee satisfaction and commitment?
Question 15 4 / 4 points
Leadership is best defined as ________.
A) the ability to merely project one's abilities in the lack of actual accomplishments
B) the ability to reduce the dependence of team members on each other
C) the ability to induce the team members to focus on individual goals rather than collective goals
D) the ability to influence a group toward the achievement of a vision or set of goals
E) the ability to use factors like training and experience to reduce dependence on formal leadership
Question 16 4 / 4 points
Legitimate power is directly based on ________.
Question 17 4 / 4 points
An aircraft manufacturer with a strong presence in the United States, is looking to expand its market overseas. The firm currently sells its aircraft to several airlines in the United Kingdom but now wants to establish manufacturing units there as well in order to acquire a bigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraft manufacturer. Which of the following, if true, would weaken the company's decision to merge with QueenAir?
Question 18 4 / 4 points
Jean works for Fahrenheit Publishing, which is a publisher of scientific journals. The company is dominated by low risk taking and high attention to detail. Jean's department is committed to high team orientation and provides many team-building activities in which Jean and other department members work together and socialize. Which of the following statements best describes Jean's department?
Question 19 4 / 4 points
Gwyn is struggling with personal issues of control within her team. Her outbursts and underhanded nature of functioning within the team is destructive. This could be considered ________.
A) relationship conflict
B) dysfunctional conflict
C) dysfunctional task conflict
D) dyadic relationship issues
E) intragroup conflict
Question 20 4 / 4 points
Which of the following is true with regard to leadership?
A) It maximizes the importance of lateral and upward influence patterns.
B) It eliminates the requirement of goal compatibility.
C) It stimulates research in the area of tactics of influence.
D) It focuses on downward influence on followers.
E) It encourages dependence of followers on leaders.
Question 21 4 / 4 points
Which of the following characteristics of an organization's culture indicates the degree to which management decisions take into consideration the effect of outcomes on employees within the organization?
A) attention to detail
B) outcome orientation
C) team orientation
D) people/customer orientation
E) stability
Question 22 4 / 4 points
Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?
A) communication
B) structure
C) personal variables
D) group interactions
E) process variables
Question 23 4 / 4 points
Which of the following Big Five personality traits has been identified as the most important trait in effective leaders?
A) conscientiousness
B) openness
C) extraversion
D) agreeableness
E) emotional stability
Question 24 4 / 4 points
Trevor Guerney is a manager who believes that those who are to be affected by a change must be involved in the change. Consequently, he always ensures that his subordinates have the knowledge of what is happening around them, and he often holds meetings to obtain employee opinion and suggestions before making any decision that would apply to them. Similarly, Trevor's team proactively approaches him with problems and potential solutions as they know he will not respond by criticizing them. From the information provided in the scenario, we can say that ________.
Question 25 4 / 4 points
The two general groupings into which power may be categorized are ________.
A) informational and personal
B) formal and informal
C) informal and legitimate
D) formal and personal
E) direct and indirect
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