Question 1
The ________ network is a type of formal small-group network that relies on a central figure to act as the conduit for all the group's communication.
A) matrix
B) chain
C) wheel
D) all channel
E) cross-functional
Question 2
Kat Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work although she cannot pinpoint a reason for feeling this way. She continues to feel upset and distracted through the rest of the day. Which of the following is she most likely to be experiencing?
A) a response
B) a reaction
C) a counteraction
D) an attitude
E) a mood
Question 3
Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they play disc golf, soccer, and participate in relays and other team-building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason for Galvan's high level of satisfaction toward his job?
A) salary packaging
B) promotion and growth
C) constructive dismissal
D) social environment
E) profile of work
Question 4
The ________ is a personality assessment model that describes five basic dimensions encompassing most of the significant variation in human personality, namely extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience.
A) Myers-Briggs Type Indicator
B) Big Five model
C) Birkman method
D) Keirsey Temperament Sorter
E) Forté Profile
Question 5
Which of the following is a result of globalization?
A) organizations being bound by national borders
B) lower production of goods in developing nations
C) highly homogeneous workforce
D) shared social value among all cultures
E) jobs moving to nations with low-cost labor
Question 6
Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart?
A) networked organizations
B) hierarchical organizations
C) matrix organizations
D) stable organizations
E) flat organizations
Question 7
Which of the following communication channels provides the lowest information richness?
A) online group discussions
B) face-to-face conversations
C) telephone conversations
D) voice mail
E) reports and bulletins
Question 8
What does the Myers-Briggs Type Indicator classification of S versus N stand for?
A) sensing/intuitive
B) social/perceiving
C) stable/negligent
D) sympathetic/thinking
E) shrewd/feeling
Question 9
________ refers to purposeful and goal-directed thinking used to define and solve problems and to make decisions or form judgments related to a particular situation or set of circumstances.
A) Communication
B) Knowledge application and analysis
C) Critical thinking
D) Collaboration
E) Organization
Question 10
Wanda Elder works as a human resource executive. Being helpful is inherent in her nature, and she regularly interacts with employees, helping them understand their needs and easing difficulties. She reads emotional cues of people with ease and knows how to express her emotions without violating organizational norms. Which of the following is Elder characterized by?
A) high cognitive dissonance
B) low self-esteem
C) high emotional dissonance
D) high emotional intelligence
E) low job satisfaction
Question 11
Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?
A) congruity
B) tenacity
C) solidarity
D) consistency
E) incompatibility
Question 12
The ________ is a personality assessment consisting of 100 questions where respondents are classified as extraverted or introverted, sensing or intuitive, thinking or feeling, and judging or perceiving.
A) Myers-Briggs Type Indicator
B) Birkman Method
C) Karolinska Scales of Personality
D) Keirsey Temperament Sorter
E) Taylor-Johnson Temperament Analysis
Question 13
________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.
A) Affect
B) Cognition
C) Mood
D) Thought
E) Reaction
Question 14
Which of the following is true about the correlation between salary and job satisfaction?
A) Pay is not related to job satisfaction for employees in underdeveloped countries.
B) Salary and perks do not have a role in overall happiness of employees from poor countries.
C) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.
D) Financial perks and benefits always create job satisfaction irrespective of standards of living.
E) High salary level always creates organizational commitment.
Question 15
Rachel Hartley is a former top management graduate student who now works as a project manager at a retail firm. However, despite her strong educational background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from?
A) downing effect
B) low emotional dissonance
C) depressive realism
D) low cognitive dissonance
E) low emotional intelligence
Question 16
Which of the following is an example of downward communication?
A) Harry is reporting the work he has done for the day to his supervisor.
B) Ben, an assembly line worker, is communicating some safety concerns he has to his manager.
C) Silas has just sent a request for leave to his supervisor and is hoping that it will be accepted.
D) John and Jack, the production and the marketing managers, have met to discuss the budget constraints they are facing.
E) Ray is holding his monthly meeting with his team in which he informs them of their monthly targets.
Question 17
Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?
A) emotional intelligence
B) self-concordance
C) emotional spectrum
D) illusory correlation
E) cognitive dissonance
Question 18
Which of the following is an example of the affective component of an attitude?
A) believing that one achieved all objectives of a project
B) relying on the information of a company's annual report
C) perceiving whistle-blowing as the right thing to do
D) feeling hurt at being unfairly accused of a wrongdoing
E) deciding to fire an employee because of underperformance
Question 19
Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to complete a self-report survey to help interviewers understand if she is the right candidate for the job. From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in nature, which are key characteristics needed for the job. These characteristics about Lugo indicate her ________.
A) talent
B) skill
C) knowledge
D) genealogy
E) personality
Question 20
With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.
A) creator
B) receiver
C) encoder
D) sender
E) transmitter
Question 21
The bookselling industry was revolutionized by ________.
A) Mintzberg's Theory of Management
B) evidence-based management
C) Luthan's findings on management behavior
D) intuition
E) the availability of Big Data
Question 22
Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.
A) organizational dissonance
B) cognitive dissonance
C) attitudinal clarification
D) positivity offset
E) affective reactance
Question 23
During an annual review, Michel Godfrey made the following assertion: "When I look at myself and my performance, I see that what I have achieved is outstanding and something no one in the organization has the capacity to undertake. Surprisingly, it has not won me the admiration of my colleagues like it should have. I also believe that I do not just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart." Which of the following personality traits best describes Michel's personality?
A) minimalism
B) monasticism
C) stoicism
D) narcissism
E) Machiavellianism
Question 24
Before communication can take place, a ________ is required.
A) filter
B) channel
C) receiver
D) purpose
E) decoder
Question 25
A survey of over 2,100 CFOs across 20 industries indicated that a lack of interpersonal skills is the top reason why some employees fail to advance.
True
False
