Read the Case Study 5-1, Santa Cruz Bicycles. Answer the following questions:
• What, in your opinion, was the key factor in Santa Cruz Bicycles’ successful process redesign? Why was that a key factor?
• What outside factors had to come together for Santa Cruz Bicycles to be able to make the changes they did?
• Why is this story more about change management than software implementation?
ANSWER WILL BE SENT ON EMAIL.
