Section 1
Question 1
__________ is an XML-based specification for publishing financial information.
Extensible Rights Markup Language
Extensible Access Control Markup Language
Extensible Application Markup Language
Extensible Business Reporting Language
Question 2
__________ can be used just about anywhere a unique identification system might be needed, such as on clothing, pets, cars, keys, missiles, or manufactured parts.
XML tags
RFID tags
Spintronics
HTML tags
Question 3
Fen-phen was an anti-obesity medication that consisted of two drugs: fenfluramine and phentermine. Fenfluramine was initially marketed by American Home Products, but was shown to cause potentially fatal pulmonary hypertension and heart valve problems. This eventually led to the withdrawal of the product and legal damages of over $13 billion. This is an example of:
lean manufacturing.
the bullwhip effect.
a product recall.
production control.
Question 4
Which of the following statements is true about XML?
XML cannot be tailored to share any data across applications over the Web.
XML is not standardized.
XML specifies a particular formatting.
XML instructs systems as to how information should be interpreted and used.
Question 5
Which of the following examples portrays the 24/7/365 operation of a CRM system? processes
Web-based interfaces that provide product information, sales status, support information, issue tracking, and so on
Tracking customer behavior over time that helps to identify future opportunities for product and service offerings
Improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
Integrated information that removes information handoffs, speeding both sales and support
Question 6
Which of the following portrays the individualized service benefit of a CRM system?
Web-based interfaces providing product information, sales status, support information, issue tracking, and so on
Integrated information which removes information handoffs, which speeds both sales and support processes
Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
Integrating all information for all points of contact with the customers, so that all who interact with customers have the same view and understand current issues
Question 7
Which of the following is a component of the collaborative CRM system?
Sales force automation
Enterprise resource planning systems
Enterprise marketing management
Technologies to facilitate communication
Question 8
__________ is a business model in which the suppliers to a manufacturer manage the manufacturer's inventory levels based on preestablished service levels.
Just-in-case manufacturing
Vendor-managed inventory
Lean manufacturing
Scan-based trading
Question 9
Organizations that effectively utilize __________ can more easily customize marketing campaigns from the segment level to even the individual customer.
collaborative CRM
integrated CRM
analytical CRM
operational CRM
Question 10
Lee's department store uses the every day low prices strategy. This strategy hinges upon the store's ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers. Lee's store also developed its own distribution network for supplying its retail outlets with consumer goods. This distribution network allowed them to cut out external suppliers and middlemen, further driving down business costs. This implies that the competitive strategy used by this store would most likely focus on:
supply chain effectiveness.
supply chain efficiency.
supply chain visibility.
operational CRM.
Question 11
Which of the following statements is true about product flow, a key element of supply chain execution?
It refers to the movement of information along the supply chain, such as order processing and delivery status updates.
It refers to the movement of goods from the supplier to production, from production to distribution, and from distribution to the consumer.
It tracks a one-way flow of products from producers to consumers but cannot process returns or customer refunds.
It refers to the ability to track products as they move through the supply chain.
Question 12
Which of the following is the main objective of information systems that focus on improving supply chains?
Decentralizing the organizations
Discouraging sustainable production processes
Discouraging vendor-managed inventory systems
Accelerating product development and innovation
Question 13
Which of the following statements is true about RFID systems?
All RFID tags are small and relatively inexpensive.
RFID information is readable depending on the entity's position.
RFID scanning can be done at greater distances than bar code scanning.
RFID tags contain less information than bar codes.
Question 14
Which of the following statements about just-in-time strategies is true?
Question 15
Which of the following is an example of supply chain efficiency?
Question 16
Computer maker, Dell, realized the problems with keeping large inventories, especially because of the fast rate of obsolescence of electronics components. Dell now keeps only about two hours of inventory in its factories. The company is most likely using a __________ system.
Question 17
MaxSteel Inc., has been supplying steel to a well-known car manufacturer, Agis Corp., for the past 3 years. Concerned employees at MaxSteel can directly access Agis Corp.'s inventory and sales information via electronic data interchange. This allows MaxSteel to monitor Agis Corp.'s inventory levels on a real-time basis. The system has worked well for both companies so far and there has never been any delay in the supply of steel. Which of the following, if true, would most strengthen Agis' supply chain strategy?
Question 18
Which of the following statements about an RFID passive tag is true?
Question 19
Comptel, a world leader in computer hardware, differentiates itself from its competitors by providing excellent after-sales service. This implies that the competitive strategy used by Comptel would most likely focus on:
Question 20
Which of the following is a main objective of customer relationship management applications focusing on downstream information flows?
Section 2
Question 21
BelAir has decided to buy an information system from an external vendor. The company has made a list of its requirements and asked prospective vendors to submit proposals for the system. Which of the following is the next step in the company's external acquisition process?
Question 22
Which of the following scenarios demonstrates system efficiency?
Question 23
BelAir has submitted a request for proposal to a number of vendors. It must now evaluate the proposals it has received. Which of the following methods can it use to compare the different systems?
Question 24
The processing and logic operations of an information system refer(s) to the:
Question 25
Which of the following best describes developmental testing?
Question 26
Which of the following is an example of a business case argument based on fear?
Question 27
BelAir Tech has a five-member team in charge of the development and maintenance of its information systems. An information system is in place, and the team performs routine maintenance to keep it running smoothly. Which of the following scenarios is an example of perfective maintenance?
Question 28
The total cost of ownership of a system refers to:
Question 29
Which of the following is true for patch management?
Question 30
Which of the following is true of system effectiveness?
Question 31
Which of the following is an example of a basic relationship between an outsourcing vendor and client?
Question 32
Which of the following is an example of an intangible cost for a system?
Question 33
Which of the following statements is true of a request for proposal?
Question 34
Which of the following is true of Software as a Service?
Question 35
A break-even analysis:
Question 36
__________ licenses are activated as soon as the packaging of the software has been removed.
Question 37
A(n) __________ license refers to a license primarily used for downloaded software that requires computer users to choose "I accept" before installing the software.
Question 38
Which of the following is the main advantage of customizable software over off-the-shelf software?
Question 39
Which of the following steps takes place in an organization during both in-house systems development as well as external acquisition?
Question 40
Which of the following is an example of a recurring cost associated with an information system?
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