Question 1
A centralized planning process:
A. should be replaced with a decentralized process in large corporations to ensure buy-in.
B. can help managers understand how actions in one area have consequences for other units.
C. focuses attention on different time horizons.
D. ensures adequate assessment of external forces.
Question 2
Which of the following statements is TRUE of globalization?
Question 3
Separating the plan generators from the plan implementers often leads to:
A. a more effective implementation.
B. the development of plans that lower level managers begrudgingly try to implement.
C. ensuring the wisdom and experience of those managers higher in the organization are included in the plan.
D. all of the above.
Question 4
What are the three types of actions normally planned after objectives have been established?
A. Strategic, divisional, and departmental
B. Strategic, tactical, and operational
C. Operational, departmental, and executive
D. Departmental, strategic, and mid-level
Question 5
In keeping planning a continuous process that is attuned to changes in both the internal and external environment, firms should consider all of the following EXCEPT:
Question 6
The performance targets set during the planning cycle are:
A. goals.
B. procedures.
C. budgets.
D. objectives.
Question 7
When the Justice Department sued Microsoft for a high-tech monopoly, which component of the external environment was being addressed?
A. Demographic trends
B. Political/legal forces
C. Economic trends
D. Socio-cultural conditions
Question 8
Which of the following is NOT considered a benefit of planning?
Question 9
A firm's strategic plan to create and manage a mix of businesses owned by the firm is a:
A. BCG Matrix.
B. diversification strategy.
C. business-unit strategy.
D. functional-unit strategy.
Question 10
When Best Buy and Circuit City evaluated the impact of Walmart's move to offer product warranties at half the price, they were engaging in which component of external analysis?
A. Assessing
B. Scanning
C. Monitoring
D. Forecasting
Question 11
When the Acme Company anticipates what may happen in the future by planning four different views of the future and then spells out what to do in each of these future views, they are using:
A. escalation of commitment.
B. contingency planning.
C. a control system.
D. opportunistic planning.
Question 12
Which of the following is NOT one of the five lessons companies can apply to plan for the worst?
Question 13
Which of the following is NOT true of the SWOT analysis?
Question 14
The firm's overall plan concerning the number of businesses it holds, the variety of markets or industries it serves, and the distribution of resources among those businesses is referred to as the ____________ strategy.
A. diversification
B. functional
C. corporate-level
D. business-level
Question 15
What is the planning step that shows the intended actions that will be carried out?
A. Objectives
B. Actions
C. Resources
D. Implementation
Question 16
Observing environmental changes on a continuous basis to determine whether a clear trend is emerging is:
A. assessing.
B. scanning.
C. monitoring.
D. forecasting.
Question 17
Pepsi lost the “war” against Coke because Pepsi failed to:
A. balance its long-term objectives with short-term goals.
B. encourage worker participation in the planning process.
C. assess its external environment.
D. define its priorities.
Question 18
Planning that identifies different views of the future and spells out what to do in each session is referred to as:
A. escalation of commitment.
B. contingency planning.
C. a control system.
D. formal planning.
Question 19
Opportunistic planning:
A. is a system designed to identify objectives and to structure the major tasks of the organization to accomplish them.
B. is derailed by unexpected events.
C. involves programmatic actions triggered by unforeseen circumstances.
D. seldom has discretionary resources.
Question 20
Effective planning improves a company's control systems by:
A. making assumptions explicit.
B. making it possible to compare target versus actual results and take corrective action on gaps to modify future activities.
C. developing "what if" scenarios.
D. ensuring adequate resources are available.
Question 21
_________ workers are not considered a protected class under discrimination legislation.
A. Women
B. Asian American
C. Native American
D. Young
Question 22
Which of the following statements is TRUE about the strategic factors impacting the choice of organization design?
A. As organization size increases, work specialization decreases
B. Large organizations need more coordinating mechanisms than small ones
C. Centralized structures are used in turbulent environments
D. Organizations that use digital technology tend to be structured on a centralized basis
Question 23
__________ companies can coordinate activities in a consistent way across diverse departments of an organization.
A. Decentralized
B. Centralized
C. Formal
D. Divisional
Question 24
Organizational communication patterns operate:
A. downward.
B. upward.
C. horizontally.
D. all of the above.
Question 25
The first step in HRP is:
A. conducting a skills inventory. (This is incorrect)
B. determining product demand.
C. forecasting labor demand.
D. forecasting labor supply.
Question 26
Which of the following is NOT one of the basic organization designs?
A. Mechanistic
B. Matrix
C. Boundaryless
D. Organic
Question 27
Affirmative action:
A. aims to accomplish the goal of fair employment by urging employers to make a conscious effort to hire members from protected classes.
B. aims to ensure that employment decisions are not made based on demographic characteristics such as race, sex, or age.
C. does not hurt people who are not members of a protected class.
D. has yet to be addressed in Supreme Court decisions.
Question 28
A large span of control works best when there are:
A. routine tasks.
B. highly trained subordinates.
C. similar jobs with comparable performance measures.
D. all of the above.
Question 29
Which organization design is based on the classical perspective of management?
A. Mechanistic
B. Matrix
C. Boundaryless
D. Organic
Question 30
When the Acme Company sends a company-wide email to announce an acquisition, they are using:
A. noise.
B. decoding.
C. two-way communication.
D. one-way communication.
Question 31
When managers must work with managers of other units or with customers outside of their organization, they have been given __________ without equal levels of __________.
A. authority; responsibility
B. accountability; responsibility
C. responsibility; authority
D. responsibility; accountability
Question 32
Managers who assist others in achieving bottom-line results, but don't contribute directly to the outcomes, might include which of the following?
A. Accounting managers
B. Legal department managers
C. Human resource managers
D. All of the above
Question 33
The basis for dividing work into specific jobs and tasks and assigning those jobs into units such as departments is known as:
A. unity of command.
B. responsibility.
C. the horizontal dimension.
D. the vertical dimension.
Question 34
Which of the following is TRUE of workforce diversity?
A. The US workforce is becoming less diverse
B. In large urban centers, the workforce is often 50% to 75% non-white
C. The workforce includes a smaller proportion of disabled employees
D. The workforce is becoming younger on average
Question 35
A labor contract specifies:
A. pay schedules.
B. fringe benefits.
C. cost of living adjustment.
D. all of the above.
Question 36
A management role used to facilitate communications between two or more departments is referred to as the role of:
A. liaison.
B. staff manager.
C. line manager.
D. brand manager.
Question 37
Which organization design places an emphasis on teams that also may cross organization lines and relies on vertical and horizontal collaboration?
A. Mechanistic
B. Matrix
C. Boundaryless
D. Organic
Question 38
Organizing is reflected in:
A. the organization's division of labor that forms jobs and departments.
B. formal lines of authority.
C. the mechanisms used for coordinating diverse jobs and roles in the organization.
D. all of the above.
Question 39
A(n. __________ manager coordinates work on scientific, aerospace, or construction projects.
A. integrating
B. project
C. product
D. brand
Question 40
Small spans of control:
A. are usually associated with flatter organizational structures.
B. may yield tall vertical structures that have too many levels of management separating front-line employees from top executives.
C. mean more responsibility is pushed to lower levels.
D. are generally seen in well-managed companies such as General Electric and NuCor.
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