1
Strategic, tactical, and operational are the ____________.
•
phases of the environment
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three levels of planning
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strategic levels
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levels of diversity
2
Typically, operational control is accomplished through reports issued _____.
•
daily
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monthly
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annually
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weekly
3
Joan, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. This is an example of which force for change?
•
manager's behavior
•
demographic characteristics
•
shareholder, customer, and market changes
•
human resource concerns
4
The systems viewpoint sees organizations as entities made up of interrelated parts known as __________.
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planning, designing, monitoring, production, feedback
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inputs, outputs, transformation processes, feedback
•
planning, design, inputs, monitoring, outputs, follow-up feedback
•
planning, inputs, monitoring, outputs, feedback
5
Organizations using a matrix structure _____.
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centralize authority into a single person
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contain two command structures, in which some people actually report to two bosses
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establish a hierarchy in which employees report to only one supervisor
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contain multiple overlapping command structures, in which employees report to several managers
6
Ethnocentric managers believe that their native country, culture, language, and behavior __________________.
•
are outdated
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need to be changed
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are superior to all others
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are hurtful to others
7
A goal is also known as a(n) ______________.
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objective
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vision
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business plan
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task
8
Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels?
•
Operational perspective
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Customer perspective
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Internal business perspective
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Financial perspective
9
The process of instituting ongoing small, incremental improvements in all parts of an organization is called _____.
•
radical innovation
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continuous improvement
•
MBO
•
reengineering
10
Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) ____.
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business plan
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strategic goal
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management guideline
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tactical goal
11
Employees are likely to see an adaptive change as __________.
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moderately threatening
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least threatening
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highly threatening
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totally unacceptable
12
Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) _______ organization.
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organic
•
decentralized
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informal
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mechanistic
13
The management approach that emphasized ways to manage work more efficiently is the ________ viewpoint.
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quality-management
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classical
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systems
•
contingency
14
The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.
•
working-level planning
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operational planning
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Tactical plannig
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middle-level planning
15
Inside forces for change include which of the following?
•
low productivity and turnover
•
advancements in automation
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recession
•
immigration
16
Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?
•
Measure performance
•
Compare performance to standards
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Take corrective action
•
Establish standards
17
David is starting a karate school, and he has been working with Mr. Smith, a business counselor with the SBA. Mr. Smith told David that the first three steps to planning his organization are (in the correct order) ___________, ____________, ____________.
•
operational planning, mission statement, hiring plan
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strategic planning, operational planning, vision statement
•
strategic planning, mission statement, vision statement
•
mission statement, vision statement, strategic planning
18
Research indicates that women tend to display more _____, while men tend to display more ______.
•
task leadership, social leadership
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social leadership, task leadership
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democratic leadership, servant leadership
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autocratic leadership, democratic leadership
19
_______ is about coping with complexity and ______ is about coping with change.
•
middle management, top management
•
leadership, management
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attitude, perception
•
management, leadership
20
According to Kotter, management and leadership are considered to be _____.
•
complementary to each other
•
almost entirely unrelated
•
causal; that is, management causes leadership
•
opposing forces
21
Of the following, which is the best way for leaders to cope with change?
•
lobbying the government
•
aligning people
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engaging in virtual planning
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optimizing technology
22
In order, the steps of the strategic-management process are _____.
•
establish the vision; develop a mission statement; formulate the grand strategy; implement the strategy; maintain the feedback loop
•
establish the mission; maintain strategic control; formulate the grand strategy; implement the strategy
•
establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control
•
establish the mission and vision; assess the current reality; conduct a trend analysis; maintain the feedback loop
23
Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends doing her daily closing work. This objective set by Susan and for her is an example of a(n) ____.
•
front-line goal
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operational goal
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supervisory guideline
•
tactical goal
24
Phone Tech, a global phone company, frequently needs to respond quickly to the fast-changing consumer tastes with its phones. Therefore, management has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ____ structure.
•
inflexible
•
organic
•
mechanistic
•
hierarchical
25
Regina apologized to Clay for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Regina is _____.
•
exercising personalized power
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expressing consideration behavior
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practicing shared leadership
•
initiating structure
26
Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach _____.
•
emphasizes diversity
•
builds a strong family-type culture
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is an effective synergy-building approach
•
provides clues to the meaning of your managers’ decisions
27
With small businesses in very competitive industries, small differences in performance may affect that company's survival. So in this case, it is worth the effort to implement _______.
•
TQM
•
MBO
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organizational diversity
•
strategic planning
28
Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization’s _________, ____________, ___________ performance.
•
social, synergy, diversity
•
marketing, profit, efficiency
•
financial, diversity, environmental
•
social, environmental, financial
29
Which of the following is a common reason some women face a glass ceiling?
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poor financial performance
•
lack of mentors
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inability to produce high-quality work
•
inability to motivate others
30
In the strategic-management process, the final step, maintaining strategic control, is the source of _____.
•
the current realty assessment
•
strategy formulation
•
feedback and evaluation
•
the organizational mission
Answer will be sent by email as attachment.
